Returns & Exchanges Portal
We want you to treasure every heirloom you acquire. We offer 14-day complimentary exchanges and doorstep return pickups across India and internationally.
Enter your order details and select your desired exchange size or style.
Our insured courier arrives at your location with a secure tamper-proof pouch.
Our quality artisans verify the intact security tag within 24 hours.
Your replacement heirloom is dispatched or instant store credit is credited.
Initiate an Exchange or Return
Please provide the order credentials from your purchase invoice.
Return Guidelines & Policy
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14-Day Consideration Window
Requests must be lodged within 14 calendar days of recorded delivery.
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Unworn with Security Tag Intact
The tamper-evident golden security tag attached to the piece must be uncut.
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Original Velvet Packaging
Items must be returned in the signature ROOH velvet vault box and pouches.
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Pierced Earrings Hygiene Exception
For health safety, pierced earrings cannot be returned once security seal is opened, unless arriving defective.
Our senior concierge can guide you through immediate live exchanges.
WhatsApp Returns Desk